Last updated: 1 January 2025

Connect.io ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following categories of information:

• Identity Data: name, username, date of birth.
• Contact Data: email address, phone number, postal address.
• Technical Data: IP address, browser type and version, device identifiers, operating system, and platform.
• Usage Data: information about how you navigate and use our website, including call logs, timestamps, and duration.
• Communications Data: records of calls, messages, and support interactions.
• Marketing & Preferences: your preferences for receiving marketing communications.

2. How We Collect Your Data

We collect data through direct interactions (forms, calls, contact), automated technologies (cookies, server logs, analytics), and third-party sources (analytics providers, advertising networks, public databases).

3. How We Use Your Data

• To deliver and maintain our services — contract performance.
• To manage your account and authenticate you — contract performance.
• To route and log calls for quality and compliance — legitimate interests / legal obligation.
• To respond to enquiries and provide support — legitimate interests.
• To send service-related notifications — contract performance.
• To send marketing communications where opted in — consent.
• To improve and personalise our services — legitimate interests.
• To detect and prevent fraud — legitimate interests / legal obligation.

4. Cookies and Tracking Technologies

We use strictly necessary, performance, functionality, and targeting cookies. You may adjust preferences at any time via your browser settings. Disabling certain cookies may affect site functionality.

5. Sharing Your Data

We do not sell your personal information. We may share data with service providers, professional advisers, regulators where required by law, and in the event of a business transfer — all subject to appropriate data-processing agreements.

6. International Transfers

We operate globally and may transfer your data internationally using Standard Contractual Clauses or other approved safeguards as required by applicable law.

7. Data Retention

We retain data only as long as necessary for its purpose. Call recordings are kept for 90 days; account data is retained for the duration of your account plus 7 years.

8. Your Rights

You may have rights to access, rectify, erase, restrict, port, or object to processing of your data, and to withdraw consent at any time. Contact us at privacy@connect.io to exercise your rights. We respond within 30 days.

9. Security

We implement TLS encryption in transit, AES-256 encryption at rest, access controls, and regular penetration testing. No transmission method is 100% secure; we are committed to industry best practices.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children and will delete any such data upon becoming aware of it.

11. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy

We may update this policy periodically. The "Last updated" date reflects the most recent revision. Continued use of our services after changes constitutes acceptance.

13. Contact Us

• Email: privacy@connect.io
• Phone: +44 203 488 1207
• Post: Connect.io, Data Protection Office, 1 Bridge Street, London, EC1A 1AA, United Kingdom